Customer Service Hub Advisor

  • Job Reference: 941791631-2
  • Date Posted: 11 March 2023
  • Recruiter: Building Careers UK
  • Location: St. Helens, Merseyside
  • Salary: £12.00 to £14.00 Per Hour
  • Sector: Call Centre / Customer Service
  • Job Type: Contract

Job Description

Building Careers are looking for Customer Service Advisors in the St Helens area for a social housing client. The key purpose of this post is to resolve customer enquiries across our current and future communications channel.

The successful candidate will be joining one of the North West's largest housing associations, as well as being one of the biggest and fastest growing developers and commercial contractors. Their values are embedded with a passion for making meaningful contributions to people's lives and helping local communities thrive. By providing great homes and breathing new life into their communities, in turn strenthening and improving the lives of their residents. Since 2021, they have invested over 6.1bn in their local communities and have a turnover of approximatley 200bn per year. In their portfolio, they have around 40,000 homes, growing year upon year as they provide great service to each local area they tackle. All profits are reinvested to create a positive social impact and in turn maximise their overall target to enhance the lives' of people living within these communities.

Contract Length - Temporary (until end of June 2023)

Training will be 3 weeks full-time.

Hours will be on a rotating shift pattern across our operating hours which are:

  • Monday to Friday 8am - 8pm
  • Saturday 8am - 12 Noon.

This is an important role in which you will:

  • Action customer enquiries in line with our agreed Customer Standards Policy

  • Ensure that during every customer interaction, arrears is identified, company policy is applied and the customer engaged to address the situation resulting in rent payments where necessary

  • Apply Company procedures and policy in line with Anti-Social behaviour, tenancy management, and repairs.

  • Take ownership and resolve customer enquiries, liaising with others when necessary and make referrals to appropriate teams

To be successful in this role you will:

  • Have experience in a similar role
  • Have an understanding of the housing industry

If you are interested, please get in touch today with our specialist Georgia King on (phone number removed) or email your CV to (url removed)

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