Customer Service Specalist

  • Job Reference: 941790804-2
  • Date Posted: 11 March 2023
  • Recruiter: Adecco
  • Location: Newbury, Berkshire
  • Salary: £24,000 to £26,000
  • Sector: Call Centre / Customer Service
  • Job Type: Contract

Job Description

Fantastic opportunity to join a well know company based in Newbury. Our client is looking for a Customer Service Specialist with a strong administration background to join their team on a 12 month temp to perm contract, starting ASAP and offering a salary of 24,000 - 26,000 depending on experience.

The role is hybrid working, 2-3 days in the office over 3 rotating shift patterns, 8.30am to 4.30pm / 9am to 5pm / 9.30am to 5.30pm

This role is "customer" driven, as the Customer Services Advisor you will respond to the needs of external/internal customers via telephone and email.

Duties will include but are not limited to:

  • Offer a professional communication link between the company and their customer base for placing of orders, raising of queries, request of information and general support.
  • Processing sales orders
  • Ensure timely delivery of products to meet customer requirements
  • Processing Repair / Work Orders incl. Loaner management
  • Arranging returns and collections and handling proof of delivery and pricing requests
  • Handling incoming e-mails and calls
  • Pro-actively seek ways of improving the service
  • Proactively communicating with internal & external customers
  • Investigating and resolving invoice disputes
  • Logging and follow up of issue resolution and related communication back to the customer
  • Take responsibility for executing tasks and supporting colleagues across several complex areas / processes and queries
  • Work with your colleagues to effectively organise and prioritise the tasks within your specific areas
  • Working collaboratively with other functions and divisions on cross-functional or customer specific topics

The ideal candidate will be customer focused, motivated and have strong customer service and administration skills. Office based customer service experience is essential.

Salary and Benefits:

  • Salary range between 24- 26K depending on experience.
  • Yearly company bonus
  • 22 days annual leave + bank holidays
  • Free onsite parking
  • Free fruit and tea / coffee
  • Free onsite gym
  • Prime Newbury location
  • Company and Team nights out
  • Modern newly refurbished offices
  • Onsite canteen

Do you have experience in a similar role and all the relevant skills? If so apply today Adecco Newbury.

Please note: This position is based in Newbury, please only apply if you are willing and able to work in this location.

All applications will be reviewed within five working days by one of our experienced consultants and successful applicants only will be contacted within that time frame. Please be assured that your details remain confidential and they will not be sent out to our client(s) until you have been contacted by us and have given us your consent, in accordance with REC guidelines.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.