Office Admin- Liverpool

OFfice Admin
Full Time, Permanent
Monday to Friday 37.5hrs
21,000

Our client is an award-winning independent absence, injury and risk management provider. Our client delivers independent rehabilitation services and are a provider of impartial absence, injury and risk management. Due to their recent success, our client is looking to expand their team of Admin & Team Support

Our Clinical Services Team provides rehabilitation management to insurers, solicitors and employers, through the provision of rehabilitation services and case management to the injured party. Our approach is flexible and holistic and we work alongside the treating practitioners, consultants and specialist service providers to ensure delivery of services which are efficient and professional.

As Team Support you will be responsible for helping to organise and manage the provision of rehabilitation services to the injured party in order to facilitate recovery from injury and return to work. This could be within any of the Treatment teams. You will be required to have excellent telephone skills as you will be responding to enquiries from companies engaged in business with Corpore, solicitors, employers, and health care providers, as well as the Injured Party themselves.

In addition to the above you will carry out all admin duties which include:

• Opening post
• Ordering stationery
• DPA
• Greeting visitors
• Hotel Bookings
• Courier Requests
• The above is not an exhaustive list and there will be other ad hoc tasks you will be expected to complete.

Main duties and responsibilities:

• To be a point of contact for insurers, employers, solicitors and treatment providers, providing relevant advice and assistance.
• To process referrals, reports, data and other information involved in a case in accordance with agreed best practice and procedures.
• To use a range of software applications (Word/Excel/ Outlook) to record work and liaise with referral companies and other involved parties.
• To raise invoices in accordance with the file and agreed process.
• Ensure all post is scanned and assigned to the correct cases and teams.
• To ensure all DPA requests are carried out with a high level of attention to detail and completed within the timeframe given.

Skills which you will bring with you include:

• Excellent customer service skills.
• The ability to think outside of the box and make decisions Highly organised and the ability to prioritise workload
• Effective time management skills and attention to detail.
• Effective communication skills, both written and verbal (to include effective telephony skills). The ability to communicate and build rapport with people at all levels.
• To be able to work independently through own initiative as well as being an effective member of a team.
• Able to demonstrate flexibility and adaptability at all times.
• Good IT skills, knowledge of MS Word, MS Excel and Outlook.
• Use of administrative systems and able to maintain recording systems

If you believe this position is the right fit for you, please apply directly to this advert or email (url removed) and one of the team will be in touch!