Telephone Collections

  • Job Reference: 941790926-2
  • Date Posted: 11 March 2023
  • Recruiter: Brook Street
  • Location: Leamington Spa, Warwickshire
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent

Job Description

Telephone Collections Negotiator
Monday - Friday Office Hours
Based in Leamington Spa

To provide a first-class collection service; maximising recovery on overdue balances for a variety of clients.

The following provides an outline only. Objectives and expanded duties will be discussed and agreed as part of the Performance Development Plan (PDP).

  • Using the dialler system to facilitate inbound and outbound telephone communication in relation to pre-litigation and litigation matters; liaising with customers and third parties to maximise recoveries on overdue balances;
  • Successfully assess customer affordability in-line with TCF/FCA guidelines to negotiate realistic repayment plans; Assess and resolve enquiries and disputes;
  • Using the debt management system to accurately record and note details of calls, payment plans and store documents;
  • Follow processes and procedures to meet desired outcomes;
  • Managing vulnerability calls in line with our internal policies and procedures;

Desirable but full training will be supplied.

  • Experience within a customer service role or within a fast-paced working environment;
  • Good understanding of court proceedings; and
  • Works closely with colleagues across the Firm;
  • Demonstrates equality towards all colleagues and endorses diversity; and
  • Continually assesses own performance and takes decisive action to maximise results;
  • Effective organisation and time management skills;