JOB PURPOSE
The role of the Parts Advisor is to:
Gain an understanding and knowledge of all aspects of the parts department, throughout a period of introduction.
Department/Business/Location:
Parts
Reports to:
Parts Manager and Aftersales Manager
KEY RESPONSIBILITIES
Receive, record and bin parts and consumables from manufacturer and other suppliers ensuring accuracy of stock deliveries against agreed orders.
Identify, locate, invoice and issue parts and consumables to customers and other departments using the computer system.
Pro-actively source parts.
Supply accurate and detailed parts quotations to internal departments, retail and trade customers.
Administer parts invoices ensuring invoiced items are allocated correctly. Manage and control all parts administration requirements.
Maintain standards in line with brand standards requirements.
Maintain relevant systems always ensuring accuracy.
Maintain safe working practices and abide by the working rules and standards of the business.
Skills & Requirements
Essential
Smart appearance.
Energy and enthusiasm.
Attention to detail.
Competency in numeracy, literacy and IT.
The Harwoods Way
Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:
We Treasure our people and our customers
We challenge ourselves to grow & improve
We grab responsibility
We run in the same direction as one team
We inject energy and fun into our work
We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:
Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN
We operate across 6 counties in the South East of England, namely:
Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire
With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:
recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition
After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.
