Customer Relationship Manager

An exciting opportunity has arisen for a Customer Relationship Manager to join this growing private healthcare company who are based in Pangbourne.

Job Type: Permanent position
Location: Pangbourne, office based
Salary: 26,000 - 36,000 (depending on experience)
Working Hours: Monday - Thursday 8am - 5.15pm / Friday 8am - 4pm

As the Customer Relationship Manager, you will be responsible for:

• You will be the Brand Ambassador and Customer Service Lead
• Training and mentoring all staff on the client journey and communication.
• Have an understanding of sales and marketing.
• To create and manage a client journey pipeline.
• To create and manage and grow a referral journey pipeline for referring Clinicians from outside the business.
• Organise and host open days and study clubs.
• Experience of leading and managing a team

The successful candidate will have the following related skills / experience

• An outgoing friendly "people person" is essential for this role.
• A team player and willingness to support where needed.
• Confident communicator all levels
• To be able to build rapport and have an understanding and empathy towards clients.
• Previous experience within a customer service role is essential.
• Experience of leading a small team and mentoring the team where necessary
• An understanding of up selling where necessary
• The ability to grow relationships both internally and externally.
• Proficient on MS Office including Word & Excel