Orpington
Salary up to £60,000, plus car allowance, OTE £66,000 pa
About us
Spy Alarms are a fast-growing security company based in the Southeast. It is an exciting time to join Spy Alarms who are experiencing impressive growth. We are already one of the largest privately-owned installers of fire detection and security systems in the Southeast. The Spy group now has 75,000 customers. Despite this, our staff continue to value the "family feel" culture that Spy has retained and enjoy working in a flexible, friendly, supportive team environment.
Job Purpose
The Engineering Manager is a newly created role in our Service division, due to the considerable growth of our engineering team. The Engineering Manager will oversee the management and support of the service engineering team who cover London and the southeast to ensure that we are able to deliver efficiently on service and quality. The position reports to our Group Service Director.
Job responsibilities:
- Managing service engineers on a day-to-day basis.
- Ensuring the service engineers work consistently to the standards outlined by the business.
- Support the service admin team with small works quotations.
- Support Group Service Director/Service Managers with resolving employee relations issues relating to service engineers.
- Plan and arrange the NSI Technical audits for the service engineers.
- Support with recruitment and onboarding of service engineers.
- Support the Fleet Manager with 6 monthly van/equipment inspections, feeding back any defects for resolution and compliance with safety expectations.
- Review and update skill set and training matrix for the service engineers, identifying development areas.
- Book training courses within the service engineers' training budget.
- Manage and evolve the Spy Academy by supporting the review and updating of the training syllabus for our Trainee Engineers.
- Booking academy 3rd party training courses with Tavcom, CSL, Pyronix and etc.
- Managing the group out of hours on on-call rota
- Updating the rota every 6/12 months to ensure the shifts are covered.
- Updating the ARC weekly to ensure accuracy of data.
- Escalation for the on-call engineer as a point of call and offer support.
Skills and experience required:
- Minimum 5 years' engineering experience in Fire and security sector.
- Experience of managing and leading a team.
- Commitment to providing a high level of service to customers.
- Excellent communication skills both verbal and written.
- Strategic thinking with commercial acumen.
- Strong organisational and excellent interpersonal skills.
- Robust, confident, professional, and proactive, agile work ethic with excellent time management.
- Thorough and methodical attention to detail.
- Adaptable to change and possess a willingness to embrace new ideas and processes.
- Commitment to continual personal development.
- A full driving licence is essential for the role and the ability to travel, which may require overnight stays.
- Proficient I.T. skills
Location
Primarily, you will be based in Sidcup and will be required to travel to various sites and other offices located in London and the southeast.
Salary and Benefits:
In return, you have the chance to work for a successful, growing NSI gold and BAFE approved company with a great reputation in the fire alarm/security industry.
- Salary according to experience, plus performance bonus and car allowance
- Pension
- Up to 25 days holiday plus bank holidays
- BUPA employee assistance program
- Career progression opportunities
- Staff referral scheme
- Company Sick Pay
- Rewards & recognition programmes
- Ongoing training
- Company events
Standard working hours are 8.30am-5.00pm Monday to Friday.
Please be aware all successful candidates will have to undergo relevant security checks by NSSA standards.
