Are you an animal lover looking for an exciting opportunity in customer service? located in Lakeside, Portsmouth, we are expanding rapidly and seeking dedicated individuals with a positive attitude and a knack for customer service to join our friendly team!
Customer Service Agent - Entry Level
Starting salary: £22,308
Location: Lakeside, North Harbour, Portsmouth
Start Date: 17th June 2024
About the role
We are looking for people with a passion for animals to join our dynamic Customer Service Team at our Portsmouth Lakeside office. If you are searching for a new challenge, looking to kickstart your career in an office environment, or simply love interacting with customers and hearing about their pets, we want to hear from you.
Role responsibilities
- Answering customer calls and queries
- Manage the customer through the lifecycle of their insurance policy
- Dealing with customer renewals and new business calls
- Have an energetic approach and build rapport with customers
- Contacting and dealing with customers via telephone and email
- General admin
- Liaising with veterinary practices, breeders and policyholders
- Collating and posting of documents
About you
- Previous customer service experience - retail and hospitality experience is also welcome
- Happy dealing with customers via the telephone
- Hard working and personable
Benefits:
Collaborative and fast-paced work environment
Competitive salary progression scheme
25 days annual leave plus Bank Holidays, with the option to purchase an additional three days
Health Cash Plan
Onsite free car parking & free shuttle bus from central Portsmouth locations to the office
Modern Lakeside office featuring Wellness Wednesday and Street Food Thursdays
Employee discount and cashback scheme for shopping, dining, travel, and more
Life Assurance (4x annual salary)
Structured learning and development pathway
Employee referral program
Hours Full Time 37.5 hours per week on a 3-week rotational shift pattern:
- Week 1: Monday to Friday 8am-4pm
- Week 2: Monday to Friday 9am-5:30pm with a half-day on Saturday with a day off in the week in lieu
- Week 3: Monday to Friday 12pm-8pm
- Please note no holiday can be taken within the first 4-6 weeks of training
