Ward Administrator Administration, Customer Service Full Time (37.5hrs p/week) Permanent Contract Impington, Cambridge 11.45 p/hour Free Parking Excellent Benefits
Spire Cambridge Lea Hospital are looking to bring on an Administrator to sit within their Ward department and provide a comprehensive and varied range of administrative support to the Ward Manager/ Senior Staff Nurses. In conjunction with the Ward Manager, the successful candidate will also produce and coordinate relevant data to support them and enabling them to achieve the administrative elements of their role whilst still managing all clinical needs.
Duties & Responsibilities:
- To provide comprehensive administrative support to Ward Manager/ Senior Staff Nurses to ensure deadlines are achieved and the flow of clinical work can be prioritised.
- To manage and develop the administrative systems and processes to ensure efficient functioning of ward teams.
- Working alongside Ward Manager/ Senior Staff Nurses, to ensure submission of required data within appropriate timescales, this will include monitoring mandatory training ,EEs, annual leave, sickness and absences are within agreed targets and prompting as required.
- To ensure monthly payroll is completed within timescale for the department
- To support Ward Manager/ Senior Staff Nurses with entering quality audits via AMaT.
- To produce reports and spreadsheets for Ward teams as needed.
- To monitor Datix for incidents requiring investigation, requiring closure or needing actions and work closely Ward Manager/ Senior Staff Nurses to complete.
- In conjunction with Ward Manager/ Senior Staff Nurses, ensure patients are allocated to beds based on clinical need, timings of admissions and balance of nursing workload. Update ward reception staff of bed allocations.
- Produce weekly activity forecast.
- To answer telephone to enquiries from any callers, dealing with queries as able and escalating to Ward Manager/ Senior Staff Nurses as needed.
- To ensure staff and patient notice boards are up to date and tidy.
- To liaise with housekeeping and hostess staff as required, flagging changes and priorities
- To order stationery, uniforms and name badges as required for ward teams.
- To identify and report faults and monitor situation to satisfactory conclusion.
- To support the Ward Manager in preparing documentation for the recruitment of staff, preparing interview packs and completing, scanning and e-mailing paperwork to HR
- To attend daily huddles and produce bullet points
- To attend clinical meetings as requested, prepare documentation and produce timely minutes for circulation.
- To be responsible for the processing and administration of all orders, invoices and accruals to ensure they meet the required service needs and deadlines, reporting variances to the ward matron.
What we are looking for:
- Previous experience in a customer facing environment
- Previous experience working on ward as administrative support
- IT skills including SAP
- Competent user of computer packages e.g. Word, Excel and e-mail.
- Excellent communication skills, customer service and telephone skills, and the ability to establish a good working relationship with all colleagues and staff within the hospital.
- Excellent interpersonal skills in all forms of communication and the ability to communicate in a logical and clear manner
- Negotiating and influencing skills
- Ability to use initiative
- Planning and organisational skills-must be able to organise own work with minimum supervision and prioritise to meet varying needs.
- Ability to manage a variety of requests
- Problem solving skills
Benefits:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
- Save an average of 50 per month with our free onsite car park
We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
For us, it's more than just treating patients; it's about looking after people.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications
